The Secret to Segmentation Research Success

Segmentation Research

Market segmentation research sometimes gets a bad rap. For one, segment profiles tend to be more conceptual in nature than the results from other research studies. They also require careful interpretation and a fair amount of collaboration when putting them to use across your organization.

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How Is Automation Transforming Market Research? 3 GRIT Report Takeaways

market research trends

An ongoing topic in market research is how advances in automation are reshaping our industry. In fact, that’s the main focus of the latest Greenbook Research Industry Trends report (GRIT). The Q1-Q2 2018 GRIT report covers the market research trends, about the ways advances in automation impact how market research is being conducted and delivered.

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Elicit Emotion: Using Emojis in Marketing Research

emojis in marketing research

Emojis aren’t just for text messaging anymore. What started as a short-hand way to inject humor and emotion when texting has now entered the world of marketing communications. Why is that? According to Keith Broni, an emoji researcher and interpreter with Today Translations, “Emojis humanize business communication and allow companies to engage emotionally with consumers.” The effectiveness at conveying emotion is one reason for the growing use of emojis in marketing research.

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Meet The DRG Team: Lanie Johnson

At The DRG, we are fortunate to have three inspiring individuals on our Senior Management Team who set the strategic direction for our firm and serve as mentors to all our employees. Leading that charge is our President and CEO, Lanie Johnson.

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Want to Hit a New Product Home Run? Avoid These 5 Product Development Research Misses

Product Research

What’s one thing all successful new products have in common? They fulfill a true customer need in a new and meaningful way. Sounds simple, but it’s not. While there’s no single path to any breakthroughs, conducting strategic new product research across the development process increases the probability of success.

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Connecting the Dots: The Link Between Employee Engagement & Customer Experience

Employee Engagement

Marketers recognize the strong connection between employee engagement and the quality of a brand’s customer experience. For instance, according to the Temkin Group’s Employee Engagement Benchmark Study, highly engaged employees are more than four times as likely to do something good for the company that is not expected of them, compared with disengaged employees.

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Is Your Brand Getting Gen Z Ready?

Gen Z

The next generation of consumers, known as Gen Z, are just beginning to enter the workforce and flex their collective spending muscles. Born roughly between 1997-2010, they represent just over a quarter of the U.S. population, with an estimated spending power of $44 billion.

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Listening to What’s Said and Unsaid: The Value of In-Person Qualitative

in-person qualitative research

We live in a world where technologies like mobile apps, the Internet of Things (IoT), and artificial intelligence (AI) are becoming common place, and the world of marketing research is certainly not immune to it. For instance, mobile surveys using apps to collect data rather than via web connections are becoming more prevalent.

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Finding CX Gold Isn’t a Matter of Luck – Let Segmentation Research Be a Guide

Customer Segmentation Research

“Luck is what happens when preparation meets opportunity.”

~Seneca, Roman Philosopher

Break-through customer insights can come from many sources. But have you considered how findings from customer segmentation research can uncover meaningful CX insights?

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Is Your Tracking Research Keeping Up with the Times?

tracking studies

There’s a delicate balancing act required when it comes to keeping tracking studies relevant. On the one hand, your tracker needs to be consistent from wave to wave. Otherwise you can’t be sure whether shifts in responses are due to your business efforts or questionnaire changes.

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