Any discussion about goal-setting needs to start with understanding where you currently stand. In the words of James Baldwin, the 20th century writer, “If you know whence you came, there are absolutely no limitations to where you can go.” These words of wisdom remind us that to reach a goal, we need to know where we’re […]
In our eBook, Launching Customer Experience Insights, we spoke about the need to launch insights throughout your organization. Now let’s take a step back and look at what is needed to create insights. The process goes beyond facts and data.